Question 1

What is JustPay?

Accepted Answer

Justpay is a financial application offered by Jamuna Bank which helps you fulfil your banking needs anywhere, anytime! This application helps you to manage your fund effortlessly. you can “See your money”, “Move your money” and “Track your Transaction” using the app. Quick, easy access to your accounts lets you track your money and stay in control of your finances. Pay utility bills and make transfers whenever you've got a moment to spare. Track account activities, monitor your transactions with our Account History function.

Question 2

Who can use this app?

Accepted Answer

Only those who have a Jamuna Bank account can register & use this app.

Question 3

How to register?

Accepted Answer

JustPay registration process is quick and easy-with simple steps. You will need the following before you start to the registration process: Have a valid Bank Account with Jamuna Bank Limited Signed authorisation to open the Justpay account (Check with your nearest bank branch or call: +8801713329369) Smartphone and Data Connectivity. Download the JustPay mobile application from Google Play/ App Store Step 1: Basic Info Write your Jamuna Bank account number and provide some basic information including name, email address sequentially as shown below-         Step 2: Referral Code (Optional) Please insert referral code. However, it is optional and you can leave the field blank to skip this step.   Step 3: OTP verification Enter the 6 digit OTP (One Time Password) in this field. OTP is sent to your mobile number. If you have multiple bank accounts with Jamuna bank, you have to register with one and all your bank accounts will automatically linked to your online profile. You can also manage your account via our mobile app.   Step 4: Setting up user PIN Here, you need to setup a new 6 digit PIN number and you will also need to confirm the PIN. If all the information are accurate, success message will be displayed on a new screen. Click on Sign in button and it will take you to log in page.        Process Flow: Bank Account Number > Mobile Number (the one registered with your bank) > Email (Optional. Although it is recommended that you provide one) > Referral Code (Optional) > One Time Password (6 Digits) > Setup PIN > Submit

Question 4

How many digits are required as bank account number for registration?

Accepted Answer

User's bank account number required 14 digits for registration. In your cheque book if you find 13 digits then put ‘0’ before first digit of the bank account number. Suppose, your account number is ‘002-03XXXXX-XXX’ then you have to put additional ‘0’ before your account number on registration process. So, your account number will be ‘0002-03XXXXX-XXX’.

Question 5

What is the purpose of ‘BEFTN’ feature in JustPay?

Accepted Answer

The “BEFTN” is a function where JustPay users can transfer money to another bank accounts digitally in a secure way. In simple explanation, people need not to go to bank or branches to make a transaction with carrying hard cash.

Question 6

Is there any fee to register?

Accepted Answer

No, JustPay registration is absolutely “Free”.

Question 7

What is the purpose of ‘bKash’ feature in JustPay?

Accepted Answer

The “bKash” is a function in “JustPay” which helps it’s customer to topup his/her or other’s bKash wallet. In simple explanation, people need not to go bKash agent to make cash-in operation to a bKash wallet. From JustPay, user can topup a bKash wallet using his/her bank account easy-smoothly and obviously in a secure way.

Question 8

What is JustPay account activation? Why is this needed?

Accepted Answer

Though this is a financial app, we want your mobile banking more & more secure. So Jamuna bank introduce second stage verification on newly registered JustPay account manually.   Activation process: After successful registration, you have to call Jamuna Bank customer care: +8801713329369 to activate his/her account. After positive verification, JustPay account will be activated.

Question 9

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:  1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

Question 10

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:  1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Question 11

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app.  If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 12

What are the Username and Password guidelines?

Accepted Answer

User Id - Your “Phone number” is  your “User ID”, which can not be more or less than 11 digits  can contain only numbers. PIN -  Your PIN must be of 6 characters in length and must contain all numbers only.

Question 13

How do I login?

Accepted Answer

In order to first time Login to the app, please do the following- Step 1 - Enter circle CONNECT ID (for NRB, you have to input country code or change country flag properly) and Step 2- PIN.   For all next time Logins to the app, please do the following- Step 1 - You have to only input your PIN.

Question 14

What should I do if I forget my User ID or PIN?

Accepted Answer

If you forget your User ID Call support center (+8801713329369). If you forget your PIN Call support center (+8801713329369) and then you can reset it by using system given OTP for your reset PIN request.

Question 15

Can I have multiple accounts number for a single JustPay account?

Accepted Answer

Yes, you can handle your multiple Jamuna Bank accounts from a single JustPay account. The account number you have given on sign up process will be treated as ‘Primary Account’ and rest of the accounts will be treated as ‘Secondary Account’. One more thing, user cannot disable primary account where this can be done for secondary accounts.

Question 16

How can I get my pending requests and how I will deal with it?

Accepted Answer

On the “Dashboard” tab screen,  there is a ‘Pending Request Activity’ counter.By clicking on that counter, app will redirect to “Request for Funds” screen. All requests are separated with two segments; Requests from ‘Other’ are listed under ‘Requested To You’ where requests which are made by you are listed under ‘Requested By You’. You can ‘Cancel’ or ‘Reject’ any requests listed on this screen.

Question 17

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

Question 18

How can I generate or get an Account Statement within a given duration?

Accepted Answer

Please go to “Account Statement” screen, here you will be  provided with an auto account statement. This account statement is generated for current month’s transactions. Now if you want to get your desired duration based account statement then you have to give the ‘Start Date’ and ‘End Date’; System will generate and show the account statement in descending (latest transaction will come first) ordering of transactions.

Question 19

What if I lost my device that has the app installed?

Accepted Answer

To protect your account, we made sure that the app will require relogging each time the user navigates away from app.

Question 20

What is PIN?

Accepted Answer

PIN allows you to create a numeric 6-digit code which makes logging in faster and easier. You may enter only your PIN and phone number instead of your user name and account number  to access your account. You cannot set your PIN sequential or same number. Example, ‘123456’ or ‘000000’.

Question 21

How can I add a member to my Friends & Family list?

Accepted Answer

To add a member you have to provide member’s CONNECT ID for registered user, select a relationship with that member and then add his/her as Friends & Family member.

Question 22

How can I add ‘bKash Member’ as beneficiary?

Accepted Answer

To add a bKash account as your beneficiary, you have come ‘Add New Member’ screen’s ‘Other’ tab. Now firstly, you have to select ‘bKash’ as channel; app will be reloaded with necessary input fields. Then you have to input the rest of the information like customer name, customer number and relationship information. Then you have to verify this bKash account, to do so press ‘Verify’ button. Within a few moments, you will find validate bKash wallet information. By pressing ‘Add Member’ button, bKash beneficiary will be added to your JustPay account.

Question 23

Can I add multiple bKash members in JustPay?

Accepted Answer

Yes, you can add multiple bKash members in your JustPay account.

Question 24

If any user add any beneficiary with wrong information, what can he do?"

Accepted Answer

JustPay does not allow to edit BEFTN beneficiary information. So, you have to add that beneficiary again with correct information.

Question 25

Can I remove a member from my Friends & Family list?

Accepted Answer

No, you are not permitted to remove a member, but you can disable a member. Later if you want you can also enable the member.

Question 26

How can I add ‘BEFTN beneficiary’?

Accepted Answer

To add another bank account as you ‘BEFTN Beneficiary’, you have come ‘Add New Member’ screen’s ‘Other’ tab. Now firstly, you have to select ‘BEFTN’ as channel; app will be reloaded with necessary input fields. Then you have to input the rest of the information like bank/branch information, account number and phone number. By pressing ‘Add Member’ button, BEFTN beneficiary will be created.

Question 27

How can I add a member to my Friends & Family list who is not registered on ‘JustPay’ yet?

Accepted Answer

To add a non-registered member, you have to provide member’s Jamuna Bank account no with phone number, select a relationship with that member and then  add his/her as Friends & Family member.

Question 28

Can I edit member information from my Friends & Family list?

Accepted Answer

Yes, Actually you are only permitted to modify ‘Relationship’ and disable a Friends & Family member.

Question 29

If any user add any (bKash) beneficiary with wrong information, what can he do?"

Accepted Answer

First of all, nobody can add a bKash beneficiary with wrong information. After bKash bkash customer information successfully verified, then JustPay adds that customer as beneficiary.

Question 30

What can I do with the member of my Friends & Family list?

Accepted Answer

You can request for fund from any member of your f&f list.  Also, you can send funds to any member of your f&f list. You can also set repeat or schedule instruction on monthly basis. Process Flow:   Request Money: Tap on “Request Money” tab> Select your “account”> Enter “amount”>Select f&f member>Tap on “Request Money” button>Enter 6 digit PIN> Tap on “Authorize” button Send Money: Tap on “Send Money” tab> Select your “account”>Enter “amount”>Select f&f member>Tap on “Now” button>Enter 6 digit PIN> Tap on “Authorize” button Repeat Instruction: Tap on “Create Instruction” button>Select your “account”>enter “amount”>Select “member”>Tap on “Schedule/Repeat”>Tap on “Repeat”>Enter “Instruction Name”>Enter “Start Date”>Enter “End Date”>Enter “Day of Transaction”>Tap on “Confirm” button> Enter 6 digit PIN> Tap on “Authorize” button Schedule Instruction: Tap on “Create Instruction” button>Select your “account”>enter “amount”>Select “member”>Tap on “Schedule/Repeat”>Tap on “Schedule”>Enter “Instruction Name”>Enter “Transaction Date”>Tap on “Confirm” button> Enter 6 digit PIN> Tap on “Authorize” button

Question 31

Can I delete any bKash beneficiary from my Friends & Family List?

Accepted Answer

JustPay does not allow to delete any beneficiary. But beneficiary can be blocked by the JustPay user.

Question 32

Can I delete any BEFTN beneficiary from my Friends & Family List?

Accepted Answer

JustPay does not allow to delete any beneficiary. But beneficiary can be blocked by the JustPay user.

Question 33

What is ‘Friends & Family’?

Accepted Answer

Friends & Family’ is a management module of all financial transactions between family and friends. This function allows you to create a family group to transfer fund among the member of the group. It established a bilateral relationship between members and the account owner.

Question 34

How can I transfer funds?

Accepted Answer

You can transfer funds in two ways: Send Money Request Money Send money: From the send money sub-module under “Send & Receive Money”, you can transfer money to your f&f member. The receiver will get a push notification when fund transfer has succeeded and the transaction information will also be visible in send money History inside JustPay application.       Process flow:  Tap on “Send Money” tab> Select your “account”>Enter “amount”>Select f&f member>Tap on “Now” button>Enter 6 digit PIN> Tap on “Authorize” button Request Money: You will receive all fund requests from other members in “Pending Activity” screen as well as on “Notifications & Updates” screen. You can respond to those requests and send them money. Here, send money limits will be applicable and it is not necessary for you to send exactly the amount that the receiver is requesting, you can modify the amount as your wish. We prefer to follow the idea which is, “Your money, your way”. You can also reject a money request. You are not obligated to respond to requests.       Process Flow:  Tap on “Request Money” tab> Select your “account”> Enter “amount”>Select f&f member>Tap on “Request Money” button>Enter 6 digit PIN> Tap on “Authorize” button Request acceptance: Tap on “Pending Request Activity” button> Tap on the “View” button associated with that request>Select your account by tapping on the input field identified by Select Your Account>Enter Amount> Tap on “Accept & Send Money” button>Enter 6 digit PIN> Tap on “Authorize” button Request Rejection: Tap on “Pending Request Activity” button> Tap on the “View” button associated with that request> Tap on “Reject” button>Enter 6 digit PIN> Tap on “Authorize” button

Question 35

What is the general process to BEFTN in JustPay?

Accepted Answer

First of all you have to add another bank account as ‘BEFTN Beneficiary’ and then you can send money to that beneficiary via BEFTN channel.

Question 36

Is there any service charge/VAT applied on BEFTN transaction?

Accepted Answer

BEFTN transaction is completely free from JustPay app.

Question 37

What is the general process to bKash topup in JustPay?

Accepted Answer

First of all, you have to add a bKash account as a beneficiary from JustPay app. After successful bKash member added, you can simply topup to that bKash member’s account following regular ‘Send Money’ operation.

Question 38

To whom I can transfer funds?

Accepted Answer

To any member of your Friends & Family list.

Question 39

When I get refund of failed bKash transaction amount?

Accepted Answer

Failed bKash transaction amount will be refunded on your account instantly and will be reflected on your transaction history.

Question 40

Is there any service charge/VAT applied on bKash transaction?

Accepted Answer

No, there is no service charge/ VAT for a bKash transaction. bKash transaction is completely free from JustPay app.

Question 41

How can I send money to a ‘BEFTN beneficiary’?

Accepted Answer

Send money to a BEFTN beneficiary is the same way as regular JustPay send money operation. You have to come send money screen under “Send & Receive Money” module. First of all you have to select your bank account from where the money will be transferred, then you have to select your target BEFTN beneficiary from the beneficiary list. You have to select ‘BEFTN Recipient's Associated Account’ and other necessary information for the transaction in given input fields. In addition, you have to check ‘BEFTN terms & conditions’ checkbox and then need to press ‘Now’ button to execute the transaction. Within a few moments, you will get a notification for the transaction.

Question 42

What are my online transfer limits?

Accepted Answer

You have to follow the following limits for online transactions: Same Bank A/C: 100 (MIN) External Bank: 1000 (MIN) Total Capacity per day: 200K (MAX) Per Transaction: 50K (MAX) Maximum number of transaction Frequency per day: 10

Question 43

When can I get funds from other member?

Accepted Answer

You can receive money if any one accept your fund request. Or any one sends you fund directly.

Question 44

When I get refund of failed BEFTN transaction amount?

Accepted Answer

Failed BEFTN transaction amount will be refunded on your account as per bank policy.

Question 45

How can I send money to a bKash beneficiary?

Accepted Answer

Send money to a bKash beneficiary is the same way as regular JustPay send money operation. You have to come send money screen under “Send & Receive Money” module. First of all you have to select your bank account from where the money will be transferred, then you have to select your target bKash beneficiary from the beneficiary list. You have to select ‘bKash’ as channel and other necessary information for the transaction in given input fields. Then you have to press ‘Send Now’ button to execute the transaction. Within a few moments, you will get a notification for the transaction.

Question 46

How much money I can send through bKash?

Accepted Answer

JustPay users can send from BDT 50-30,000 through a single bKash transaction. Also one can send money through bKash as many times as s/he wants. But there is a following rules to follow for bKash transaction.

Question 47

How much money I can send through BEFTN ?

Accepted Answer

JustPay users can send from BDT 100-250000 through a single BEFTN transaction. Also one can send money through BEFTN as many times as s/he wants.

Question 48

From where I can see my different types of transaction histories?

Accepted Answer

On the “Transaction History” screen, you can see all your transactions made earlier. On the “Instruction History” screen, you can see all your instruction based transactions. On the “Billing History” screen, you can see all your billing transactions like ‘Topup’, ‘DPDC’, ‘Titas’ within three different tabs on a same screen.

Question 49

Where will I get confirmation of bKash transactions final status?

Accepted Answer

After a successful or failed bKash transaction, you will get updated via below four methods: A push notification will be sent to you Notification & Updates panel will be updated Transaction history will be updated Bank’s withdrawal SMS

Question 50

Can I see the transfer history of my account?

Accepted Answer

Yes, you can see all transaction history under history list which is separated with three histories: Transaction History Instruction History Billing History

Question 51

Where will I get confirmation of BEFTN transactions final status?

Accepted Answer

After a successful or failed BEFTN transaction, you will get updated via below 3 methods: A push notification will be sent Notification & Updates panel will be updated Transaction history will be updated

Question 52

Can I make a repeat or scheduled instruction for BEFTN transaction?

Accepted Answer

No, JustPay is not allowing to do so right now. Very soon this feature will be launched.

Question 53

How to create instruction?

Accepted Answer

You can add an Instruction from “Send & Receive Money" > "Create Instruction” option. For this, you have to select an account from where the fund will be deducted. Select a specific member from family wallet to whom the fund will be transferred. You can specify amount and also for “Repeat Instruction”, give the instruction ane, set the repetition period (from the date the instruction will be initiated and till the date instruction will be valid) and save the instruction. You can set “Day of Transaction” (the date on when the instruction will be executed) On the other hand, for “Schedule Instruction” you have in give an “Instruction name” and “Transaction date” and save the instruction.

Question 54

Can I edit and delete an Instruction?

Accepted Answer

You cannot delete any instruction but you edit an instruction. Please note, you can not change the receiver and the start date.

Question 55

How can I enable or disable an Instruction?

Accepted Answer

You can enable or disable a specific instruction inside the All Instructions tab by using the toggle button adjacent to every instruction.     Process Flow: Tap on “All Instructions” tab> Use the Toggle button adjacent to an instruction to enable/disable that instruction.

Question 56

Can I make a repeat or scheduled instruction for bKash transaction?

Accepted Answer

No, JustPay is not allowing to do so right now. Very soon this feature will be launched.

Question 57

What is Instruction?

Accepted Answer

It's an automatic repeat or schedule preauthorized fund transfer. User authorized system to transfer specific amount of money from selected bank account/s to selected f&f member in settings of transfer execution date and instruction type.

Question 58

Can I see my credit card information after adding the card in JustPay?

Accepted Answer

Yes, you will find your credit card’s basic information such as credit card owners name, credit card number, card limit and bill information after adding a credit card profile. Once you have added a credit card profile, this information will be shown when you enter ‘Credit Card’ screen.

Question 59

Is there any service charge/VAT for DPDC postpaid bill payment?

Accepted Answer

Yes, Service charge and VAT will be added for the DPDC postpaid bill amount as per policy. you will find this service charge information by pressing “Charge details”.

Question 60

What is the general process to Credit Card bill payment in JustPay?

Accepted Answer

First of all, you have to create a credit card profile. After successful creation of credit card profile, you will find your ‘total dues’ or bills including ‘minimum bills to pay’ information. Then you can pay your desired amount of credit card bill through JustPay.

Question 61

Is there any restriction for the amount of DPDC postpaid bill payment?

Accepted Answer

There is no manual input field for amount. User has to have sufficient balance to pay the bill.

Question 62

What is the purpose of ‘Credit Card’ feature in JustPay?

Accepted Answer

The “Credit Card” is a function in “JustPay” which helps it’s customer to pay their credit card dues or bills. In simple explanation, people need not to go bank or branches to make payment for bills against his/her credit card. This function will make the credit card bill payment easy-smooth and obviously in a secure way.

Question 63

Does the credit card bill payment instantly execute?

Accepted Answer

JustPay has enabled its users to pay credit card bill at anytime with only a few clicks. According to bank policy, Credit card bill payment before 5:00 PM will reflect on statement by 8:00 PM that day. Credit card bill payment after 5:00 PM or in holidays will reflect on statement by next working day.

Question 64

What is the general process to DPDC postpaid bill payment in JustPay?

Accepted Answer

First of all, you have to create an account. After successful creation of DPDC postpaid bill account, you will find your ‘total dues’ or bills for previous months including breakdown information of total bill. Then you can pay your desired amount of DPDC postpaid bill through JustPay.